Privacy Policy

In plain words: we collect what you type into our forms, what we need to run your engagement, and privacy-friendly page statistics. We never sell your data, and you can ask for a copy or full deletion at any time by emailing info@ejempire.com.

Who we are

East Joint Marketing Solutions("EastJoint", "we") operates ejempire.com and provides outsourced support, virtual assistant and call services. We are the data controller for the personal data described here. Contact: info@ejempire.com.

What we collect

• Contact & order forms: your name, email, country, package selection, and anything you write in a message or notes field.
• Call bookings: your name, email, timezone, and the time you picked.
• Client engagements: project details, progress reports we send you, and the email addresses reports go to.
• Analytics (only if you allow it): pages visited, the referring site, and a random identifier stored in your browser. No cookies, no IP address stored, no advertising profiles.
• Hosting logs: our hosting provider (Vercel) keeps standard server logs, which include IP addresses, for security and abuse prevention.

Why we use it

• To reply to you and prepare for calls you book (performance of a contract / legitimate interest).
• To deliver and report on your engagement if you become a client (performance of a contract).
• To understand which pages are useful, if you consent to analytics (consent).
• To keep the service secure and prevent abuse (legitimate interest).

We do not sell or rent personal data, and we do not use it for third-party advertising.

Who processes it for us

• Supabase — database and authentication hosting (data stored in Singapore, encrypted at rest).
• Vercel — website and application hosting (USA).
• Resend — transactional email delivery (order confirmations, booking reminders, progress reports), when in use.
• Analytics/advertising vendors (e.g. Google, Meta) — only if we enable their tags and you consent via the banner; declining loads nothing from them.

These providers process data on our instructions. Data may be processed outside your country (Singapore, USA); we rely on our providers' standard contractual safeguards for those transfers.

How long we keep it

• Inquiries that don't become engagements: reviewed and cleaned up periodically.
• Client records: for the engagement plus the period we need for legal, tax and accounting obligations.
• Analytics events: pseudonymous, kept for trend reporting.
• Anything, sooner: on request — see your rights below.

Your rights (GDPR)

If you are in the EEA, UK or a similar jurisdiction, you can request: access to your data, a portable copy, correction, deletion, restriction of processing, and you can object to processing based on legitimate interest or withdraw consent at any time. You can also complain to your local supervisory authority.

Your rights (California CCPA/CPRA)

California residents can request to know what we collect, ask for deletion or correction, and opt out of "sale" or "sharing" of personal information. We do not sell or share personal information as defined by the CPRA. We will never discriminate against you for exercising these rights.

Exercising your rights

Email info@ejempire.com with your request. We can export everything we hold about you as a file, or erase it permanently — including scrubbing your details from bookings and order records. We respond within 30 days and confirm when it's done.

Client work

Data we handle on behalf of clients(for example, their customers' support conversations) belongs to the client. We process it under the engagement agreement and NDA, with access the client grants and can revoke. It is never used for our own purposes.

Children

Our services are for businesses and are not directed at children under 16.

Changes

If we change this policy in a meaningful way, we'll update the date above and note the change here.